Sabrina Hoque, telecoms expert at Uswitch.com, comments on today’s multiple network outages:
“Outages have been reported across multiple networks across broadband and mobile services.
“Outages are a really frustrating experience for customers, especially when it’s not clear how long it could last.
“For those affected, the quickest way to check if the internet is down in your area is by searching for your provider on a site like DownDetector. You can report an issue with your network and check if other people using your provider’s network are also having issues.
“If your broadband connection goes down for more than two days, you could be entitled to compensation of £9.76 for each calendar day that the service is not repaired.
“Ofcom advises that compensation for mobile signal outages is ‘dependent on the circumstances.’ But in extreme cases where repairs take much longer, you may be entitled to an additional refund or account credit.
“If you’re experiencing regular issues, don’t hesitate to contact your provider to see if they can help.”
For more information
Harriet Atkinson | Telecoms PR Manager
harriet.atkinson@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to find their energy, broadband and mobile deals than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.