Richard Neudegg, Uswitch.com director of regulation, comments: “Warm Home Discount payments can be a lifeline for vulnerable customers, so it’s disappointing that 4,000 households didn’t get the discount on time due to supplier error.
“It’s right energy companies are held accountable when things go wrong and they take steps to put it right, which is happening in this case.
“If you think you have been impacted by this error, you don’t need to do anything - the supplier will contact you.
“Utilita will be making compensation payments totalling £247,000 to affected customers, who will receive further payments of £150 each, in addition to compensation that has already been paid.
“While cash towards their winter bills helps vulnerable customers when they need it most, the focus over the long term must be bringing down the cost of energy for households.
“Anyone struggling to pay their bills should contact their supplier, who can point them towards the help they need.”
ENDS
For more information
Beverley Noble | Energy PR Manager
beverley.noble@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to find their energy, broadband and mobile deals than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.