Max Beckett, telecoms expert at Uswitch.com responds to Ofcom’s latest telecoms and pay-TV complaints data:
“It’s disappointing to see fixed broadband complaints increased at the start of this year, with TalkTalk now the most complained about fixed broadband provider, followed by Virgin Media.
“Outages remain one of the key drivers for broadband complaints, and with so much of our lives now relying on a stable connection for work, education, and leisure, providers must get this right and keep customers updated every step of the way during any disruption.
“Plusnet generated the least fixed broadband complaints, reflecting its continued commitment to delivering great customer service and reinforcing its award win for National Broadband Provider of the Year at the Uswitch Telecoms Awards 2025.
“Complaints about mobile networks remained the same, with O2, Three and iD Mobile the most complained about pay-monthly providers and EE, Sky Mobile, Tesco Mobile and Vodafone the least. O2 topped the list for most complaints, mainly for how these were handled, but we hope to see a marked improvement later this year given its investment in improving customer service.
“As major providers like BT, EE and Plusnet have just announced even higher mid-contract price increases for new customers, the pressure is on for providers to deliver good value and satisfaction to their customers. If providers fall short, customers should vote with their feet and find a better fit.”
