Uswitch launches broadband excellence accreditation to simplify consumer choice

• Uswitch launches new Broadband Excellence accreditation, to help consumers make more confident choices when choosing a broadband provider
• Broadband Excellence highlights providers that set the highest standards for customer service and product quality
• Providers are tested against speed, network performance, product innovation and customer satisfaction
• Regional providers 4th Utility, Brsk, Community Fibre and YouFibre are the first to secure the Broadband Excellence badge
• This new mark of distinction is designed to help consumers make more informed and confident choices when choosing a broadband provider

Comparison and switching service Uswitch is launching a new Broadband Excellence accreditation to help consumers make more confident choices when choosing a broadband provider. 

This new rating recognises providers that consistently set the highest standards for both customer service and product quality in the UK broadband market.

As of today, four providers have earned the Broadband Excellence badge - 4th Utility, Brsk, Community Fibre and YouFibre, who are all regional providers. This follows a thorough assessment process where each provider is checked against a detailed set of standards by Uswitch’s broadband experts. 

In order to earn a Uswitch Broadband Excellence badge, providers must demonstrate excellent standards across the quality of their offering, including broadband speed, network performance and product innovation.

Providers are also measured on customer service, including genuine customer reviews, efficient response rates to queries, and an effective complaints resolution process. 

The new seal of quality is designed to help simplify the busy and complicated broadband market for customers, especially when comparing providers they may not be familiar with. 

To ensure the Broadband Excellence badge always reflects the very best, providers will be asked to apply for consideration each year. This means Uswitch experts will re-check performance annually against the latest standards for quality and service.

Ernest Doku, Uswitch broadband expert comments: “In a market with so many options, we know finding a broadband provider that excels in both performance and customer service can be a challenge for customers.

“Our Broadband Excellence accreditation gives consumers a clear signal of quality, and recognises providers who are setting the highest standards in the industry.

“If a provider has a Broadband Excellence badge, customers can feel confident in choosing them - even if they're a less familiar name. Our thorough assessment means they've proven their reliability and commitment to excellent service.”

For more information on Uswitch Broadband Excellence visit Uswitch.com.