Ben Gallizzi, Uswitch energy expert, comments: “It’s crucial that suppliers charge customers accurately for their energy usage, so it’s good to see that these issues for multiple meter properties have been spotted and addressed.
“Technical errors like this can occasionally happen, but providers must act quickly to spot when issues arise and make every effort to resolve problems promptly.
“This overcharging error impacted households with multiple meters. Affected customers will be refunded automatically by their provider, so they shouldn’t need to do anything to get their money back.
“Anyone who has changed suppliers since should be contacted by their previous provider to arrange their refund.
“If you have submitted a meter reading recently but think there’s an error in your bill, contact your supplier to raise the issue.”
ENDS
For more information
Beverley Noble | Energy PR Manager
beverley.noble@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to find their energy, broadband and mobile deals than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.