Uswitch responds to Ofcom's latest telecoms and pay-TV complaints data

Ernest Doku, telecoms expert at Uswitch.com responds to Ofcom’s latest telecoms and pay-TV complaints data:

“It’s reassuring to see there has been a continued trend of decreasing broadband complaints. However, these remain at more than triple the volume of complaints for pay-monthly mobile, showing there is still work to be done.

“TalkTalk has overtaken NOW Broadband when it comes to being the most complained about broadband provider. It recently announced internal steps to improve its customer management software, which will be a welcome sight for tired consumers.

“The volume of complaints in the mobile industry remains broadly the same, however, O2 tops the list of the UK’s worst-performing networks once again for resolving customer complaints. Recently the brand has announced a large investment in improving its customer service, so the proof of this will hopefully be in the pudding later in 2025.

“It’s pleasing to see brands such as Sky Mobile and Sky Broadband continue to place a significant effort on looking after their customers while continuing to challenge the wider industry to hopefully raise its standards.

“With price rises on the horizon for many mobile and broadband customers in the next couple of months, consumers will be placing even better emphasis on value for money. Providers need to ensure they are offering customers great service across the board, or they will start voting with their feet.”