Ernest Doku, telecoms expert at Uswitch.com comments:
“Ofcom’s investigation into BT’s emergency call handling disruption last year has found that BT was ill-prepared to deal with the outages and as a result put the public at risk.
“The decision by Ofcom to fine BT for this failure is the right one, as providers need to be held accountable when it comes to their responsibilities.
“We hope the outcome of this investigation demonstrates the severity of this particular issue and more widely sends a message to all providers regarding the importance of being properly prepared to deal with network disruptions.”
