Rehan Ali, Uswitch telecoms expert, comments: “The severity of this investigation cannot be overestimated.
“Lives are at risk with emergency service calls - and customers need to know they can reliably use their phone to get through to emergency help when it’s needed.
“BT’s decision to share its own internal investigation findings publicly is the right one to help rebuild trust in the systems that we all rely on to keep people safe.
“If faults have occurred, they must be addressed with the utmost urgency.”
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
