Richard Neudegg, director of regulation at Uswitch.com, said: “Millions of vulnerable households are facing the most challenging winter in years.
“It is clearly very concerning that all suppliers need to improve their practices, with evidence that customers of some were missing out on free gas safety checks and some were not being offered the support they were due.
“Those pushed onto prepayment meters are also more at risk of self-disconnecting when they can’t afford to top up.
“Even with the Government’s help, those who need the most help are still at risk of falling through the cracks. Suppliers need to work harder to identify and support their most vulnerable customers.
“If you are worried you aren’t getting the support you are entitled to, or your energy account is going into debt, speak to your provider as soon as possible.”
ENDS
FOR MORE INFORMATION
Prisca Simango
Phone: 07971 093 512
Email: prisca.simango@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
