Uswitch have issued the below comment following Ofcom's announcement that it would be updating the guidance for providers on how to treat financially vulnerable customers.
Ernest Doku, telecoms expert at Uswitch.com, comments: “The cost of living is increasing at an alarming rate and telecoms customers aren’t immune to these rises.
“Today’s announcement from Ofcom, updating their guidance on the treatment of vulnerable customers, sends a clear message and shows consistency to providers when helping those who are in financial difficulties or are in debt on their broadband or phone bills.
“As broadband is an essential utility, many providers have packages available for financially vulnerable customers, but our research found that two thirds of these customers (65%) don’t know these options are available.
“Broadband providers must do more to help people in need. For those struggling to find work, internet access is vital and being threatened with disconnection can cause huge stress.
“Social tariffs aren’t the only way broadband customers can save money. Seven million households in Britain are overpaying by £162 a year because they don’t realise they are out of contract on their deal, despite the looming price rises.”
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
