Justina Miltienyte, energy policy expert at Uswitch.com, said: “Energy suppliers have an obligation to offer repayment plans for customers who fall into debt. Ofgem is fulfilling its regulatory duties when unearthing poor supplier practices.
"This payment should send a clear message to all suppliers that they have to meet their obligations and consistently protect and support customers who are facing energy debt.
“The failure to offer debt repayment plans is unacceptable, and in this case, likely left some customers badly disadvantaged.
“Three million households are entering winter 2021 in energy debt - a worrying half a million more than last year[1]. This highlights the extent of the energy debt issue, and the need for suppliers to do more.”
FOR MORE INFORMATION
Ross Stebbing
Phone: 07827 836 709
Email: ross.stebbing@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
