Will Owen, energy expert at Uswitch.com, comments:
“What looks like the fallout from a technical issue had the unfortunate timing of happening on Christmas Eve - the worst possible time to leave families struggling with out of pocket payments and unforeseen bank charges.
“It’s somewhat reassuring that E.ON noticed the issue themselves and acted quickly to offer goodwill payments to customers who spotted the error to cover any extra expenses they suffered.
“There are likely to be many more customers affected by this error who have yet to get in touch with E.ON for compensation.
“If you are an E.ON customer, check your bills to see if you were charged early and contact the supplier if you do not hear from them about a goodwill payment.
“It’s important to always keep an eye on anything coming out of your bank account and if you spot something unusual, contact your provider straight away.”
FOR MORE INFORMATION
Charlotte Nunes
Phone: 020 7148 4664
Email: charlotte.nunes@uswitch.com
Twitter: @uswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
