Richard Neudegg, head of regulation at Uswitch.com, said: “These failures affected more than one million customers across 18 suppliers, with bill payers overcharged by £7 million over seven years.
“While it’s good that these issues have finally been redressed, it is disappointing that the errors persisted for so long.
“The regulator's action is vital to maintain confidence in the switching process, so that consumers will continue to access the significant savings available.
“Ofgem has sent a clear message that it will strongly consider taking formal action if non-compliance is identified again in the future.”
FOR MORE INFORMATION
Ross Stebbing
Phone: 07827 836 709
Email: ross.stebbing@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
