Following today's announcement that Ofcom is looking into simplifying the switching process, Richard Neudegg, head of regulation at Uswitch.com, says: “Ofcom’s proposals to simplify the switching process for those changing broadband networks are vital to build consumer confidence.
“Switching broadband can feel like a complicated process and can put some consumers off searching for a better deal, potentially costing them £90 a year[1] as they sit out of contract with their existing provider.
“Ofcom is proposing the right solution - one that makes a real effort to futureproof the broadband switching system. It’s vital that the telecoms industry gets behind this bid to implement the proposed one-touch process by the end of 2022, to give consumers much-needed peace of mind when it comes to switching their broadband.
“Making things easier for consumers will become especially important in the future as more homes get access to gigabit-capable connections, from a wider range of infrastructure providers, so consumers can move to next generation services with minimal fuss.”
FOR MORE INFORMATION
Rory Stoves
Phone: 020 3872 5613
Email: rory.stoves@uswitch.com
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
