Richard Neudegg, head of regulation at Uswitch.com, said:
“Utilita’s overcharging affected almost 40,000 prepayment customers, a group which includes vulnerable people.
“While the amounts overcharged would likely have been relatively small for most, it’s really important that customers have confidence their supplier is charging them accurately.
“It is positive to see that Utilita has agreed to pay £500,000 in redress, and will compensate all affected customers. In particular, focusing payments towards customers likely in the most vulnerable circumstances.
“Utilita has now refunded affected customers. But any customer who believes they may have been affected but have not heard from Utilita should contact the supplier."
FOR MORE INFORMATION
Ross Stebbing
Phone: 07827 836 709
Email: ross.stebbing@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
