Richard Neudegg, head of regulation at Uswitch.com, said:
“Bulb has been a positive growth story in the energy industry in recent years, with many of its customers reporting high levels of satisfaction.
“It is positive to see that Bulb has rectified the situation and since improved its processes, paying a £1.76 million package of redress, refunds and goodwill payments.
“However, consumers do expect all suppliers to get the basics right - and the system failures leading to overcharging of 11,400 customers an average of £61 will cause concern for some households.
“A smaller number of customers were also blocked from switching to Bulb.
“Too many families under financial pressure are still paying over the odds for their energy, and switching suppliers is a great way to save money, so it’s important this is a service they can have access to.
“Any customers who think they may have also been affected by similar issues and haven’t yet had the situation resolved should complain to their supplier directly.”
FOR MORE INFORMATION
Ross Stebbing
Phone: 07827 836 709
Email: ross.stebbing@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
