Will Owen, energy expert at Uswitch.com, comments:
“British Gas’s failure to communicate its changes properly affected hundreds of thousands of prepayment customers and caused problems for a group that includes vulnerable people.
“While suppliers endeavour to support their vulnerable customers, in this instance these errors were exacerbated as they took place at one of the coldest times of the year and potentially left customers without any energy supply.
“Energy suppliers need to inform customers of any changes to their account in plenty of time, and should offer telephone support for vulnerable people who may not feel confident using the internet.
“It is positive to see that British Gas has said it will pay £1.48 million to affected customers. If you believe you have been impacted, contact British Gas and ask whether you are entitled to a payment.”
FOR MORE INFORMATION
Ross Stebbing
Phone: 07827 836 709
Email: ross.stebbing@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.
