Commenting on the news that renewable energy supplier Solarplicity has ceased trading, Sarah Broomfield, energy expert at Uswitch.com, said:
“It’s unfortunately ironic that a supplier set up to provide 100% renewable electricity had trouble paying subsidies to the people who generated that electricity. Customer service failings led to it being banned in February from taking on any new customers, which also damaged consumer confidence in the supplier.
“But the writing seems to have been on the wall since Solarplicity was handed a winding up order last month, and the company then transferred 43,000 of its customers to TOTO Energy.
“Today’s announcement only affects the 7,500 households who remained with Solarplicity. Ofgem’s safety net means their gas and electricity supplies will continue as normal, while any credit balances will also be protected.
“Those households should sit tight and wait for Ofgem to appoint another supplier. Once the new energy company contacts them, customers affected will be free to shop around for a new deal if they think they may find better prices and customer service from other providers.”
Suppliers exiting the market since 2016
FOR MORE INFORMATION
Tim Dunford
Phone: 020 3872 5612
Mobile: 07785 552666
Email: tim.dunford@uswitch.com
Twitter: @uswitchPR
Notes to editors
For further details, see Ofgem announcement on Solarplicity ceasing trading.
About us
It’s all about “U”!
Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.
We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!
About Uswitch
Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.
Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.
If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.
