“Vulnerable consumers should be a priority for everyone involved in the retail energy market, and we particularly welcome Ofgem’s focus on improving targeted support for those who need extra help.
“However, that ambition needs to move beyond the desire for improved understanding and information sharing as set out in the strategy published today. There need to be concrete recommendations for practical action which improve the energy efficiency of housing and provide financial support where necessary, in order to bring tangible improvements to the lives of households who are struggling the most.”
FOR MORE INFORMATION
Tim Dunford
Phone: 020 3872 5612
Mobile: 07785 552666
Email: tim.dunford@uswitch.com
Twitter: @uswitchPR
Notes to editors
1. Ofgem's Consumer Vulnerability Strategy can be found here.
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