Responding to the NAO’s report on the smart meter roll-out, Head of Regulation at Uswitch.com, Richard Neudegg said:
“The NAO’s report lays bare what has long been suspected: that the Government rushed ahead with the smart meter roll-out without a good enough plan, before the technology was ready – with consumers ultimately paying the price.
“Households will now be questioning whether the smart meter programme has been fully thought through. The NAO estimates the programme is going to cost energy customers at least an extra half a billion pounds, and says the Government isn’t even monitoring whether people are actually saving energy as a result.
“As many as 70% of the 12.5 million smart meters installed so far will go ‘dumb’ if an energy customer switches supplier. That means there’s a risk that up to nine million may need to be ripped off the wall and replaced at considerable cost and inconvenience to households.
“It’s time for the Government to come up with a realistic timetable for resolving these technical delays if it wants consumers to really believe in the benefits smart meters will eventually bring.”
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Tim Dunford
Phone: 020 3872 5612
Mobile: 07785 552666
Email: tim.dunford@uswitch.com
Twitter: @uswitchPR
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