Following Ofcom’s announcement that it is fining EE and Virgin Media for overcharging customers, Richard Neudegg, head of regulation at Uswitch.com, says: “Ofcom is sending a serious message to all telecoms providers with these fines and it is heartening to see the best interests of consumers being prioritised.
“In many cases, customers leaving their mobile or broadband contracts early are doing so due to circumstances out of their control, and there are clear rules in place to prevent providers from overcharging when this happens.
“That almost half a million consumers have been hit with unfair fees by EE and Virgin Media is very disappointing but the scale of the penalties is a real warning shot for the rest of the telecoms industry.”
FOR MORE INFORMATION
Rory Stoves
Phone: 020 3872 5613
Email: rory.stoves@uswitch.com
Twitter: @UswitchPR
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