Ernest Doku, mobiles expert at Uswitch.com, says: “Ofcom’s call for greater transparency from mobile providers is welcome. As the watchdog points out, millions of customers are currently paying more than they need to on their phone contracts, as they’ve already paid off the cost of the handset but are still forking out the same amount each month.
“There are various different deals available to consumers in the market, so making things more transparent across all tariff types is vital to make it easier to compare handset costs and what really is the best way to get a phone and airtime package.
“There’s also a concern that some providers will use this push for greater transparency, in splitting out the cost of the handset and airtime, to advocate the new breed of ‘flexi’ tariffs. Whilst these do separate out the cost of phone contracts, the benefits can come at a significant premium to customers who can pay as much as £19 million a month on airtime alone over the course of the deal.
“In reality, often the cheapest way to own the latest smartphones is to buy one outright, and pair it with one of the really competitive SIM-only deals currently available.”
FOR MORE INFORMATION
Rory Stoves
Phone: 020 3872 5613
Email: rory.stoves@uswitch.com
Twitter: @UswitchPR
Notes to editors
- £231m p/a / 12 = £19.25m p/m https://www.uswitch.com/media-centre/2018/07/new-breed-mobile-tariff-cost-customers-231-million/
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