British Gas has paid out £2.65 million over invalid exit fees and overcharging customers.
Richard Neudegg, Head of Regulation at Uswitch.com**,** says: “British Gas has been rightly reprimanded for undermining consumers’ trust in the energy market.
“Anyone on a fixed term tariff has a right to switch to a new deal without paying exit fees when there are 49 or less days before the fixed term ends. And when customers do switch in this period, they shouldn’t be put onto a standard tariff. Energy customers expect suppliers to get the basics right, like knowing when they shouldn’t charge exit fees.
“Ofgem’s action in forcing British Gas to rectify its procedures is vital – households who are being hit by a barrage of price rises this year need the reassurance that they have an escape route by switching supplier.”
FOR MORE INFORMATION
Charlotte Nunes
Phone: 020 7148 4664
Email: charlotte.nunes@uswitch.com
Twitter: @uswitchPR
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