Uswitch comments on Ofgem announcement that £670 million of credit balances have been returned to energy customers

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Written by Uswitch
Updated on 21 December 2016
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Ofgem has today announced that almost £670 million has been returned to energy customers who have closed their accounts since the start of 2014, following an industry challenge by the regulator. Commenting on this, Claire Osborne, energy expert at Uswitch.com, says: “This is great news for consumers who are finally getting back the money they are rightfully owed, particularly after switching to a better deal. However, while it’s encouraging to see the large suppliers return this cash – and in most cases within 14 days – there needs to be the same focus on the smaller energy companies who have been quickly gaining customers.

“Consumers who feel they may still be due a refund should get in touch with the supplier who they think owes them, even if they were a customer years ago.”

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FOR MORE INFORMATION

Ailene Barr

Phone: 020 3872 5610

Email: ailene.barr@uswitch.com

Twitter: @uswitchPR

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