Ofgem has chosen Co-operative Energy to take on supplying GB Energy Supply’s customers. Commenting on the news, Claire Osborne, energy expert at Uswitch.com, says: “It’s good news for GB Energy Supply customers that Ofgem has appointed a new supplier so quickly. It’s also reassuring for customers that Co-operative Energy will honour all outstanding credit balances and keep them on the same prices.
“But GB Energy customers shouldn’t assume that their new tariff will be the most competitive. Last month GB Energy hiked its standard variable plan by 30% to £1,060 so it is now £198 a year more expensive than the cheapest plan on the market. As soon as these customers have been contacted by Co-operative Energy they should shop around to see if they can find a better deal.
“Consumers may also be raising eyebrows about the appointment of Co-operative Energy, given it agreed with Ofgem to pay a £1.8 million settlement last month for a series of customer service failings. Co-operative Energy must handle the transfer of its new customers quickly and efficiently, so they don’t face any additional headaches.
“In future, to reduce the risk of a supplier going out of business, Ofgem should scrutinise suppliers’ business models more closely as part of its market monitoring.”
FOR MORE INFORMATION
Jason Wakeford
Phone: 0203 872 5612
Email: jason.wakeford@uswitch.com
Twitter: @UswitchPR
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