Commenting on the publication of the FCA’s latest complaints data, Tashema Jackson, money expert at Uswitch.com, said: “Despite the FCA consulting on a potential PPI claim deadline, today’s complaint numbers show that we haven’t seen the end of this scandal just yet. Banks need to reassure customers that their claims will be dealt with quickly and fairly so those with valid claims don’t miss out.
“The increase in complaints about savings accounts is unsurprising as Brits continue to see their nest eggs earning cut price returns and have been further hit following the Bank of England lowering its base rate. Savers should look to current accounts for their savings as many currently offer considerably higher rates, in some cases as high as 5%.
“Increasingly complaints are no longer about a bank’s financial services or its in-branch service. With many customers now only engaging with their bank digitally, an app that regularly crashes or an online service that can’t be accessed are just as likely to cause a grievance.
“While the banks with the highest number of customers will always attract the most complaints, it’s disappointing to see Barclays receiving so many more complaints than its rivals. With over three million of us switching current account in the last three years, thanks in part to the seven-day switching service and more customers voting with their feet. Greater competition from challenger banks with enticing offers and a digitally switched on service should further encourage poor performing banks to pull up their socks or risk losing customers.”
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Email: rory.stoves@uswitch.com
Twitter: @UswitchPR
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