Today Ofgem has published its bi-annual survey on how energy suppliers handle complaints. Commenting on the results, Claire Osborne, Uswitch.com energy expert, says: “It’s incredibly disappointing that consumers are becoming less satisfied with the way in which energy suppliers handle their complaints.
“The industry is slowly getting better at preventing complaints in the first place. But, when things go wrong, providers must put things right quickly and efficiently.
“It’s little surprise that more and more consumers are ditching suppliers that offer poor customer service and uncompetitive deals. Providers must up their game to stop customers leaving in droves.”
FOR MORE INFORMATION
Jason Wakeford
Phone: 0203 872 5612
Email: jason.wakeford@uswitch.com
Twitter: @UswitchPR
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