Reacting to the Financial Conduct Authority’s proposal to introduce a deadline for submitting PPI complaints by the end of June 2019, Tashema Jackson, money expert at Uswitch.com, says: “By proposing to set a deadline the Financial Conduct Authority is sending a signal that consumers impacted by PPI mis-selling should get their skates on to seek payback.
“However, as PPI is still the biggest cause for complaints to the Financial Ombudsman Service, there’s still a lot of work to do before the industry can finally draw a line under this scandal.
“It’s now important that the banks, regulator and Ombudsman work together to raise awareness of the new deadline, so that those yet to claim do so – without having to pay fees charged by claims management companies.
“If people think they’ve been mis-sold a PPI policy, they should complain to their bank. If they remain unhappy, they can escalate their complaint with the Ombudsman for free – and will be entitled to keep any compensation awarded themselves.”
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