Responding to news that the Government is considering plans to make seven day switching a reality across more markets, Ann Robinson, Director of Consumer Policy at Uswitch.com, says: “We warmly welcome today’s plan from the Government to make switching suppliers even easier. Faster switching will encourage more consumers to engage with the market and boost competition – resulting in lower bills, better service and more choice.
“The current process of spending up to twelve weeks trying to change mortgage provider is far too long. We’re already seeing some encouraging innovations from providers, such as the one day in-branch mortgage approval service from HSBC and Lloyds Bank considering a new mortgage video interview service – but more needs to be done to speed up switching times.
“To make a real impact on switching levels in the telecoms sector, consumers looking to move any service – whether it’s broadband, mobile, TV or landline – should only have to deal with their new provider in order to switch, as is the case with current accounts.
“What’s clear is that consumers shouldn’t have to jump through endless hoops to get a better deal. Making it easier for people to choose the right deal is a key factor in building consumer confidence. Customers could save over £1,100 by switching energy, car insurance, home insurance, broadband, mobile phone, credit card and current account.“
FOR MORE INFORMATION
Jason Wakeford
Phone: 0203 872 5612
Email: jason.wakeford@uswitch.com
Twitter: @UswitchPR
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