Commenting on Ofcom’s proposals for simpler mobile switching, Ernest Doku, telecoms expert at Uswitch.com says: “Ofcom has put two options on the table for overhauling the mobile switching process, but there’s really only one solution – a gaining provider led process. Quite rightly, Ofcom has stated that this is their preference.
“The major problem with a market where the operator you’re trying to leave handles your switch, is they have no incentive to make it easy.
“A gaining provider led model should spell the end of the best deals being kept under the table, only appearing when you threaten to leave – not unlike a Marrakesh souk. All customers should be able to see those offers, rather than being reserved for those who haggle.
“But the process to unlock handsets needs to be simplified too, as this goes hand in hand with easier and faster switching. Ideally, all smartphones would be sold unlocked to support new networks.
“Ofcom’s alternative solution would enable mobile customers to automatically request their PAC by text message. But this opens up a risk people would remain vulnerable to the networks they are trying to leave, who could seize the opportunity to try and make customers stay as soon as that text is received.
“Given that broadband providers using Openreach adopted a gaining provider led model in June 2015, it’s about time mobile fell in line.”
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