Commenting on the launch of a consultation by Ofcom which plans to make it easier for people to switch their mobile phone provider, Richard Neudegg, regulation expert at Uswitch.com, comments: “It is frustrating that it remains unnecessarily difficult and time consuming to swap mobile providers when 93% of us now own mobile phones.
“It’s about time all of the telecoms sector fell in line with other industries, where the provider you’re moving to handles the switch, rather than the provider you’re leaving.
“Mobile has been left with an archaic switching process, that requires you to force a special code out of your old provider before you can take your mobile number to a new mobile service. With some providers, you even have to ask them to unlock your handset first.
“It’s good news that Ofcom is taking the first step towards improving this process for consumers, so it’s as easy as possible to access the best deals. A ‘gaining provider led’ system is the best way to do this.
“However, mobile is just one part of the bigger picture. Ofcom made changes to switching broadband in June, which improved the experience for some customers. However, these didn’t apply to mobile, pay TV or Virgin Media’s broadband network, so there is still plenty of room to shake things up there too.”
For more information visit www.uswitch.com or call 0800 093 0607
FOR MORE INFORMATION
Lucy Smart
Phone: 020 7148 4663
Email: lucy.smart@uswitch.com
Twitter: @UswitchPR
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