Responding to today’s announcement from Ofgem that ScottishPower must meet targets to reduce customer call waiting times, lower the volume of overdue bills and deal with a backlog of Ombudsman decisions, Tom Lyon, energy expert for Uswitch.com says: “We applaud Ofgem’s strong stance on this issue. Poor customer service and billing problems are some of consumers’ biggest gripes with the industry. In fact, data published today reveals that one in six ScottishPower customers say they received an incorrect bill in the past year.
“Customer service is fast becoming a key factor in the decision to switch energy supplier. As well as getting a good deal, customers need to feel valued, so energy companies really have to start putting them at the heart of what they do.
“It is encouraging to see ScottishPower putting more resources into tackling these problems, but they will have to do more to avoid a hefty sales suspension by the regulator.”
FOR MORE INFORMATION
Jason Wakeford
Phone: 0203 872 5612
Email: jason.wakeford@uswitch.com
Twitter: @UswitchPR
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