Research published today by the Smart Meter Central Delivery Body outlines the importance of smart meters in helping us to take control of our energy use and bills. Ann Robinson, Consumer Policy Director at Uswitch, says: “With trust in the energy industry at an all-time low and people finding it difficult to afford the energy they need, it is high time that we now get on and deliver the smart meter programme.
“Our own research backs up today’s findings – that people using smart meters have a higher level of trust in their energy suppliers and experience greater customer satisfaction. They also feel more in control and better able to manage their energy usage.
“Energy companies are amongst the worst offenders for getting bills wrong – in fact a fifth of homes have received incorrect bills over the last two years. With energy accounting for the biggest chunk of household spend after the rent or mortgage, this is incredibly frustrating. The move to smart meters will ensure that people receive accurate, up-to-date bills based on their actual usage. But in the meantime it’s important that we all continue to provide our suppliers with regular meter readings.”
FOR MORE INFORMATION
Ailene Barr
Phone: 020 3872 5610
Email: ailene.barr@uswitch.com
Twitter: @uswitchPR
Notes to editors
Research referred to was conducted by YouGov on behalf of Uswitch.com. Fieldwork took place between 3rd to 6th February, 2014, amongst 2,232 adults with decision-making involvement with energy suppliers.
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