npower makes bills and tariffs simpler and clearer for customers

In a move to make things easier for customers, npower has today announced that it has redesigned its energy bills and will be cutting the number of tariffs it offers to four by October. These steps will help tackle consumer confusion and make it simpler and easier for households to manage their energy costs and to ensure they are on the right tariff for their needs, says Uswitch.com.

Tom Lyon, energy expert at Uswitch.com, says: “Today’s announcement will be met with a sigh of relief from consumers, who have struggled with over-complicated bills and tariffs for years. Confusion has dogged the energy industry, so it’s great to see npower, along with other suppliers, showing a clear determination to tackle these issues once and for all. And it can’t come soon enough – 86% of consumers find energy bills too complicated while almost three quarters (73%) are unable to work out whether there has been a mistake on their bill.

“npower has also revealed its plan to reduce the number of tariffs it offers to four to ‘cut out the clutter’ and make it easier for consumers to compare tariffs and get a better deal. With the high cost of energy today, this is a very important move, as consumers can no longer afford to miss out on the opportunity to cut their costs. It also shows a willingness to support Ofgem’s market reforms and a commitment to improve how it treats customers.

“In addition, npower is introducing a daily direct debit discount to replace its current annual one. This is great news as the discount you can earn will remain the same, but now you don’t have to be locked in for 12 months before getting it. This means that consumers will be freer to shop around and to move to a better deal without being penalised.”