Today, the newly appointed CEO of npower has announced his commitment to make the energy supplier number one in the industry for customer experience by launching a ‘Voice of the Customer’ programme. The scheme aims to use customer feedback to shape future intiatives and business decisions
Ann Robinson, Director of Consumer Policy at Uswitch.com, comments: “This is a very welcome move. Consumer trust in energy suppliers is at a low so any steps that suppliers and the industry as a whole can take to repair this are to be applauded.
“With energy prices at an all-time high, competition has to work for consumers. If all suppliers are offering great service and great deals, more consumers will feel inspired to shop around and this in turn will help to keep prices down for everyone. Consumers will be able to enjoy the competitive market they need and deserve.”
FOR MORE INFORMATION
Alexa Wheeler
Phone: 0207 1484 661
Email: alexa.wheeler@uswitch.com
Twitter: @uswitchPR
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