Ernest Doku, telecoms expert at Uswitch.com responds to Ofcom’s latest telecoms and pay-TV complaints data:
“It’s encouraging to see that the overall volume of broadband complaints has decreased across most providers. While NOW Broadband is once again the most complained about broadband provider, the decline in the number of complaints it has received this quarter shows signs that the provider is listening to feedback.
“Complaints among pay-monthly mobile customers are also lower - a positive change from the previous quarter. It is, however, disappointing that O2 continues to be the most complained about mobile provider, with complaints now twice the amount received at the start of 2023.
“With many providers set to raise prices next year - yet again - and the recent launch of One-Touch Switch making broadband switching even easier, providers with dissatisfied customers need to be on their toes now more than ever to avoid losing customers”.
For more information
Harriet Atkinson | Telecoms PR Manager
harriet.atkinson@rvu.co.uk
Twitter: @UswitchPR
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to find their energy, broadband and mobile deals than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.