How to contact your energy supplier
With the wholesale energy market still causing customers’ bills to soar, it’s likely that you’ll need to contact your supplier to discuss payments, bills or other parts of your account.
Written by Ben Gallizzi, Senior Content Editor - Energy and Electric Vehicles
Updated on 
We’ve collated the contact details of the main suppliers here for you to easily access when you need them. While phone and email are the traditional ways to contact businesses, more and more have chat functions of varying effectiveness that are either automated or staffed by people.
Energy provider contact details
| Supplier | Phone number | Email address | Live chat | Text | |
|---|---|---|---|---|---|
| 100Green | 01920 486 156 Monday to Friday - 8am-8pm Saturday to Sunday - 9am-1pm | hello@100green.com | N | N | N |
| British Gas | 0330 100 0056 Monday to Friday - 9am-5pm | N | Y | N | N |
| Co-op Energy | 0808 164 1088 | N | N | N | N |
| E (Gas and Electricity) | 0333 103 9575 Monday to Friday - 8am-7pm Saturday - 9am-5pm | customer.service@e.org | N | N | N |
| Ecotricity | 0345 555 7100 Monday to Friday - 9am-7pm Saturday to Sunday - 9am-5pm | home@ecotricity.co.uk | N | N | N |
| EDF | 0333 200 5100 0800 096 2929 - text telephone for those with hearing difficulties Monday to Friday - 8am-6pm Saturday - 8am-2pm | N | Y | 07480 802 942 Weekdays - 7am-11pm Weekends - 8am-8pm | 07481 341 928 Weekdays - 7am-11pm Weekends - 8am-8pm |
| E.ON Next | 0808 501 5200 0808 501 5200 - text telephone for those with hearing difficulties Monday to Thursday - 9am-5pm Friday - 9am-4pm | hi@eonnext.com | Y | 0808 501 5200 | N |
| Fuse | N | support@fuseenergy.com | Y | N | N |
| Good Energy | 0345 034 2400 Monday to Friday - 9am-5pm | hello@goodenergy.co.uk | N | N | N |
| Octopus | 0808 164 1088 Monday to Thursday - 9am-5pm Friday - 9am-4pm | hello@octopus.energy | N | N | N |
| Outfox Energy | 0800 103 2702 Monday to Friday - 8.30am-5pm Saturday - 9.30am-2pm | hello@outfoxthemarket.co.uk | Y | N | N |
| OVO | 0330 303 5063 Monday to Friday - 9am-5pm | N | N | N | N |
| Sainsbury's Energy | 0808 501 5277 Monday to Thursday - 9am-5pm Friday - 9am-4pm | hi@sainsburysenergy.com | N | Y - 0808 501 5277 | N |
| ScottishPower | 0345 270 0700 Monday to Friday - 9am-5pm | N | Y | N | N |
| So Energy | 0330 111 5050 Monday to Friday - 9am-5pm | help@so.energy | N | N | N |
| Utilita | 0330 3337 442 | N | Y | N | N |
| Utility Warehouse | 0333 777 0777 Monday to Friday - 8am-7.45pm Saturday - 9am-4.30pm Bank holidays - 10am-4pm | Y (fill in form) | Y | N | N |
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