Best known as one of the longest-running and most popular mobile phone networks in the UK, Vodafone also offers a diverse range of broadband packages at decent prices.
It currently has over one million broadband customers, and given its offers of fast speeds at affordable prices, it’s not hard to see why.
But are those speeds as good as they seem? And are Vodafone’s cheap prices truly good value for money? We’ve investigated everything you need to know in our Vodafone broadband provider review.
Vodafone broadband customer reviews
Feature | Avg rating (1-5) | Vs. Top 8 UK providers |
---|---|---|
Overall score | 4.01 | 2nd place |
Customer service | 3.77 | 3rd place |
Value for money | 3.95 | 2nd place |
Internet speed | 4.04 | 2nd place |
Reliability | 4.04 | Joint-3rd place |
Home equipment | 4.05 | 3rd place |
Installation/Setup | 4.15 | 3rd place |
Communication | 3.93 | 3rd place |
Note: these are weighted average scores from a 1-5 rating.
To view customer scores for all of the major UK providers, visit our Uswitch Broadband Customer Survey page.
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Vodafone pros and cons
Pros
Great-value broadband-only packages
Fast, reliable internet connections
Available on multiple broadband networks
Easy to set up
Cons
Not the strongest customer service
Mid-contract price increases
About Vodafone
Vodafone was one of the first mobile networks in the UK. Today, it’s one of the biggest telecommunications brands, with millions of customers all over Europe and an upcoming merger with fellow telecoms titan, Three.
In 2012, it started providing broadband services through BT’s Openreach network, offering straightforward, speed-focused deals for pretty low prices. Recently, it started expanding its services with Vodafone Pro broadband, a slightly more premium package with extra reliability and customer support.
However, like all of the major UK providers, Vodafone increases its prices once per year in April. Since most of its packages last for two years, it’s worth keeping in mind that your monthly cost will likely be noticeably higher by the end of your contract.
Vodafone Full Fibre 150 review
My particular package was Vodafone’s Full Fibre 150, which was available to my home on the CityFibre network.
At 150Mbps, the connection provided more than enough bandwidth for my two-bedroom flat. And I didn’t feel like I needed a faster speed as I rarely spent time downloading or sending large files.
As it was a full fibre connection, I hardly ever experienced sluggish speeds or internet outages. This was especially useful for me when working from home since I had the luxury of working anywhere in the flat without worrying about losing connection when I was in important meetings. It also meant my flatmate could use the internet at their leisure without any issues over who was using up more internet.
For those willing to pay a little more, Vodafone offers a ‘Pro’ version of each of its packages, which helps to guarantee a consistent internet connection even further.
Skip to the equipment section of this review for more details about Vodafone Pro packages and what else comes with the service.
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UK broadband coverage
Vodafone relies on two different broadband networks to deliver broadband to UK homes - Openreach and CityFibre. Openreach is the most recognisable player, as it’s been supplying nationwide landline, part-fibre and now full fibre services for decades. But CityFibre is a challenger to Openreach’s full fibre network, available to around four million properties in the country.
This all means that, like most providers, entry-level part-fibre deals from Vodafone are available to 98% of the UK, while its full fibre service across both Openreach and CityFibre now covers about two-thirds of properties.
Full fibre broadband continues to rapidly expand across the country, so if you search with your address on our fibre broadband page, there’s a good chance you can now upgrade to a better connection.
Many smaller altnet full fibre providers also use the CityFibre network to offer ultrafast speeds in hundreds of rural areas across the country. So even if you live in a particularly hard-to-reach area, full fibre could still be available to your home.
If you’re still struggling to decide which type of broadband you need, check out our guide on the different types of broadband.
Internet speed
Vodafone’s broadband speeds tend to compare fairly favourably with other providers, depending on your chosen plan. Most providers offer the same, or very similar, speed tiers to Vodafone, and many run on the same broadband technology too. So there isn’t technically much difference in the speed Vodafone supplies compared to other providers, but I’ll still describe my experience while paying for Vodafone’s service.
While reviewing my Vodafone Full Fibre 150 broadband package, I ran several speed tests throughout the day. I got around 135Mbps on average, which is slightly below the 150Mbps average promised. But that slight difference honestly didn’t affect my or my flatmate’s experience much, as we rarely needed to make use of the maximum speed on offer.
This speed was still more than enough for us to stream in 4K, join work meetings at the same time and even play online games in separate rooms without much issue. All in all, we had Vodafone broadband for a year. And in all that time, we didn’t experience any buffering or slow speeds.
If you have issues with sluggish internet speeds from your broadband connection, you can check out our guide to find out why your internet is so slow.
Vodafone speed options
Vodafone offers both part-fibre and full fibre broadband deals, which means its average download speeds range all the way from 35Mbps to 2.2Gbps (2,200Mbps).
Just keep note that Vodafone’s speeds & prices differ slightly depending on whether it’s available via the Openreach or the CityFibre network. For example, CityFibre provides symmetrical upload and download speeds, which the Openreach network is currently incapable of.
Openreach
- Fibre 1: 35Mbps (part-fibre)
- Fibre 2: 67Mbps (part-fibre)
- Full Fibre 74: 73Mbps
- Full Fibre 150: 150Mbps
- Full Fibre 500: 500Mbps
- Full Fibre 910: 910Mbps
- Full Fibre 2.2: 2200Mbps
CityFibre
- Full Fibre 80: 82Mbps
- Full Fibre 150: 150Mbps
- Full Fibre 500: 500Mbps
- Full Fibre 910: 910Mbps
- Full Fibre 2.2: 2200Mbps
If you’re unsure how these speeds compare to your current package, you can take an internet speed test to see what you’re currently getting - and check how they compare with other deals in your area.
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Our Vodafone broadband deals
Here's a selection of Vodafone broadband deals on offer via Uswitch.

- £125 voucher
- Most Popular Broadband Provider of the Year

- £120 voucher
- Most Popular Broadband Provider of the Year

- £75 voucher
- Most Popular Broadband Provider of the Year
Reliability
In the year I had Vodafone broadband, I probably only experienced about three outages that lasted more than a couple of minutes. But even those were fixed before it reached a point that I’d need to report it. And I certainly hardly noticed any buffering.
My flatmate and I work from home multiple days a week, so I have to do plenty of video calls throughout the day. To have been able to do this without any issues has been really reassuring.
And, while my experience has been particularly great, our customer satisfaction survey results show that most Vodafone customers enjoy a reliable broadband service in general, too.
However, if you are experiencing issues with your Vodafone broadband connection, take a look at our Vodafone broadband outage guide.
Customer service
I’ve not had many run-ins with Vodafone’s customer service because I never really had many problems with my connection while I was with the provider. There are a couple of fairly easy routes to reporting issues though - Vodafone has a network checker tool for reporting outages, and a customer app for chatting to their customer services team that works relatively well.
According to our Uswitch 2025 broadband customer survey results, it looks like Vodafone’s customer service is seen as slightly above average overall.
With a 3.77 score out of 5, the provider is far from the lowest performers in the survey (Virgin Media and TalkTalk - which both received 3.46). But it’s also a fair distance from the likes of Plusnet and EE, which recorded an excellent score of 3.89 and 3.9 respectively.
Ofcom’s complaints reports are another key sign of a broadband provider’s customer service. They highlight which providers received the most (and fewest) Ofcom broadband customer complaints about their service. Vodafone usually receives around the average, or slightly above the average, number of Ofcom complaints per 100,000 customers.
If you’re having problems with your Vodafone broadband connection, the best thing to do first is get in touch with the provider and report it.
Vodafone landline, TV and mobile services
Like many other providers, Vodafone offers a few different services that you could either merge into the same package or add-on as extras.
Its range of services isn’t as extensive as the offerings from BT, Sky or Virgin Media, which all run their own pay-TV product, but you could still benefit from some useful add-ons.
Landline
Most home broadband connections will come with a landline option, and Vodafone is no different. So you can opt for a broadband and home phone package when you’re signing up if you still make or receive lots of landline calls.
I don’t use a landline myself, but it’s worth pointing out that the landline connection is supplied by Openreach’s phone lines, not Vodafone itself. This is the case for most other providers, and it just means that the performance of that landline will likely not be down to Vodafone’s engineers.
Still, you’d have to contact Vodafone if you have any issues with your home phone, as its customer service teams will then organise a fix with Openreach’s technicians.
Mobile
This is Vodafone’s bread and butter. After all, it was a mobile network long before it was a broadband provider.
If you take out a Vodafone broadband contract, you’ll get access to a few exclusive benefits if you’re also a Vodafone mobile customer. It’s called Vodafone Together, and it gives you up to £4 off your monthly broadband bill, a 30% discount on extra pay monthly plans, free virus protection for 12 months and exclusive VeryMe rewards.
As I’m a Vodafone mobile customer, the broadband discount and exclusive rewards are pretty helpful. Not every provider offers mobile network benefits with their broadband service, but of the providers that do, Vodafone has some of the better offers.
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TV
Vodafone doesn’t offer its own TV service like some other providers. Instead, you’ll need to sign up for a Vodafone Xtra package for an extra £10 per month, and you’ll be sent an Apple TV 4K box with three months’ free Apple TV+ subscription.
Apple TV doesn’t have anywhere near the amount of content as a broadband and TV bundle with Sky, BT or Virgin TV. And unfortunately, once you start to pay for Apple TV+ it’s not even noticeably cheaper than some of the basic TV bundles on offer from those providers.
Apple TV+ now has a lot more blockbuster content than it used to at the time of its launch, including highly-rated shows like Severance. But it doesn’t have the wealth of content (and live television) that the traditional pay-TV services will offer. Obviously, it depends on what you prefer to watch - traditional broadcast TV or streaming services. The Apple TV 4K box would be better if you watch more streaming services.
Setup, installation and equipment
There are generally two ways you’ll need to set up a new broadband connection:
- Keeping the same connection: If you’re switching to a provider that uses your existing connection type (such as Openreach part-fibre), it’s simply a case of plugging in a new Wi-Fi router on your service start date.
- Changing broadband networks or upgrading to full fibre: If you’re upgrading to a full fibre connection or moving to a different broadband network (such as Virgin Media), you’ll need to schedule a day for an engineer to install your new connection.
When I signed up for my Vodafone Full Fibre 150 package, I was moving into a flat that hadn’t had full fibre before, so I knew I had to book an engineer visit from CityFibre. Thankfully the process was extremely smooth, and went without a hitch. I was able to book the broadband installation before I’d moved into the flat, so I could move in and get set up within a day of arriving. And as promised, a CityFibre team arrived on time to install the full fibre connection.
Since I was on the top floor of a two-storey converted house, the engineers connected a fibre cable from my closest telegraph pole on my street to the same place the house’s copper landline would have gone to. They then drilled a small hole through the wall where my socket was (which I had gained permission from the landlord for in advance), and even set up the Wi-Fi router for me. The whole process lasted about an hour and all we had to do was connect my devices to the router, and we were online.
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Vodafone Wi-Fi routers
Customers who sign up to a standard Vodafone broadband package will receive a Vodafone Power Hub Wi-Fi router, which replaced the Intelligent WiFi Hub for new customers in 2024. It’s very easy to set up - the router name and password are printed on a sticker attached to the Hub, along with a QR code so that you can get set up in seconds. Despite the recent upgrade, it’s a pretty standard broadband router.
Despite not having a Pro 3 package, I was absolutely fine in my two-bed flat with the standard Power Hub and had no issues with it in the year I had it. Vodafone didn’t charge us any installation fees, which was another incentive to sign up. Particularly as we were in the process of moving house, so we already had more than enough expenses to be going on with.
Vodafone Pro 3 packages
Vodafone offers one of the most comprehensive Wi-Fi guarantees on the UK market, with premium ‘Pro 3’ packages for those who prefer more internet security and connection strength.
If you choose a Vodafone Pro 3 package, you’ll be given the more premium Vodafone Ultra Hub. This offers tri-band Wi-Fi and gigabit-capable ethernet ports that apparently allow for over 100 devices to connect to it at once (a claim we’ve not been able to test at home for obvious reasons). You’ll also get a pair of 6E Wi-Fi boosters, 4G backup hubs and an entire app to manage them all.
As a result, Vodafone Pro 3 is a lot pricier than a normal broadband connection - often between £8-10 per month more than its standard deals. But compared to buying your own Wi-Fi boosters or 4G backups, the total cost is a little easier to justify, knowing that this equipment comes free with the package.
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Value for money
In general, Vodafone is considered to be one of the best-value broadband providers available in the UK because its broadband-only deals are on offer for impressively low monthly prices.
For example, my Vodafone Full Fibre 150 deal only cost me £23 a month, which is a lot cheaper than BT’s 150Mbps deal which is around £30 a month. As for its faster deals, you can get 500Mbps average speeds for about £29-30 a month, versus the same speeds from BT for around £40 a month.
So if you just want a standalone broadband service, there aren’t many more affordable options than Vodafone, except for some deals offered by regional alternative broadband providers. However, if you’d like a more premium service, such as its Pro 3 or Xtra offerings, you’ll have to pay roughly £10 a month more.
I could certainly see how the extra reliability and security of Vodafone Pro 3 is worth the extra monthly charge, and I’m now more convinced by the price of Vodafone Xtra since Apple TV+ has expanded its content much further.
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Vodafone broadband price rises
In a positive move for the industry, Vodafone has moved away from inflation-linked price rises, which often wore away the charm of its low initial prices.
For customers taking out a new contract with Vodafone from July 2024, Vodafone will stop inflation-based price rises and introduce an annual fixed £3 price rise, regardless of the customer’s contract price.
This will be a welcome change for customers on more expensive contracts as an inflation-based price rise would have increased their bill by more than £3 a month. But for customers like me on cheaper contracts, this will likely add more to my bill than an inflation-based price rise would have at current rates. At least the price rise doesn’t affect people on social tariffs or anybody registered as financially vulnerable.
Most larger providers have this price increase policy nowadays, but it’s never nice to experience. So, if you want to avoid mid-contract price rises, you can see which providers fix your price for the whole of your contract on our fixed price broadband page.
Vodafone broadband social tariffs
If you receive universal credit or another type of financial support from the government, you could qualify for one of Vodafone’s discounted broadband deals.
The provider has two social tariffs on offer, depending on your budget and what internet speed you want. Both are 30-day rolling contracts without any price rises after you sign up or exit fees when you leave.
- Fibre 1 Essentials: 38Mbps | £12 a month
- Fibre 2 Essentials: 73Mbps | £20 a month
Fibre 2 Essentials is a little expensive for a social tariff, but Fibre 1 Essentials is one of the cheapest social tariffs available. So if you want to opt for Fibre 2, you should make sure your household actually needs that speed before you sign up because it’s considerably more expensive per month.
Verdict: Vodafone broadband
Vodafone is an excellent option for many households. Its low-cost full fibre broadband deals are perfect if you’re looking for a speedy service that can handle lots of internet usage at home, without any extra bells and whistles that you might not need.
And if you did want to pay for a more premium service, you might feel a lot of reassurance with a Vodafone Pro 3 package. It makes the internet connection that extra bit more reliable, especially for larger homes with lots of rooms to cover with Wi-Fi.
However, its other services, like the Apple TV+ add-on, will be a good investment if you find the content it offers worthwhile. And while the Pro packages help with the reliability of your connection, Vodafone’s customer service appears to be pretty average, according to our survey results and Ofcom’s complaints reports.
It also has high annual price rises if you’re paying for a low-cost deal. So while its initial costs are low, you could end up paying considerably more than your agreed amount by the end of your 24-month contract.
All in all, I’d say the benefits outweigh the downsides of having Vodafone broadband - especially if you’re willing to pay extra for Pro 3.
It’s certainly not the only provider to have annual price rises and an imperfect reputation for customer service, so you should consider how well-priced and connection-focused it tends to be. If they are the most important things to you, then you can’t go wrong with choosing Vodafone.
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