Hyperoptic broadband review - is Hyperoptic any good?
As a supplier of broadband for new-builds and flats, Hyperoptic isn’t available everywhere. But it’s built a trustworthy and reliable reputation among customers who can get its full fibre packages.
We put it to the test in our in-depth review of Hyperoptic broadband service.
Hyperoptic pros and cons
Pros
Incredibly fast full fibre broadband with symmetrical upload and download speeds
Affordable broadband-only options for households that stream and use mobiles for calls
Very reliable performance
Cons
Few options if you want to bundle in other services
Limited availability even within London
Recently introduced mid-contract price rises on 12 and 24-month contracts
Compare Hyperoptic broadband deals
Choosee between a wide range of speeds and contract lengths with our Hyperoptic full fibre broadband deals.
About Hyperoptic
Established in 2011, Hyperoptic has always focused its broadband services on top-tier speeds.
Delivered through its full fibre network, Hyperoptic’s entry-level broadband package includes average download speeds of 50Mbps. Yet speeds and service only go up from here though, with an incredible top average download speed of 900Mbps.
Hyperoptic is almost exclusively available to flat blocks and multi-property buildings, often in urban areas. As a result, it's sometimes referred to as a fibre-to-the-building (FTTB) provider since a mainline connects to a central point in the building and then is sent out from there to each individual flat.
Like many smaller providers, it used to commit to no in-contract price rises while you're serving your initial contract term. However, from 3 June 2025, all new customers on 12 or 24-month contracts will see an annual £3 per month price increase each April.
Hyperoptic 500Mb Fibre Broadband review
I am currently on Hyperoptic's 500Mb broadband-only package. The full fibre connection offers a symmetrical service, which means my average download speeds and upload speeds are both 500Mbps – something that's incredibly helpful for someone like me who works from home and regularly needs to upload or sync large files to the cloud.
I was fortunate enough to take advantage of a Uswitch exclusive deal and so pay just £14 a month on a 12-month contract.
This means the monthly price will likely increase at the end of the 12 months, unless I either switch or re-contract, depending on the options available at the time.
Hyperoptic 150Mb Fibre Broadband
At my previous property, I was on the Hyperoptic 150Mb fibre broadband deal, which is typically priced between £18 and £25 per month for 150Mbps download and upload speeds, depending on the length of the contract you choose.
Make sure you either switch or renew your contract if you want to avoid monthly prices of £35 for this package.
I had Hyperoptic’s 150Mb Fibre Broadband package on a twelve-month contract from July 2021 to July 2022. I then moved to a flat that didn't have access to its network, so I had to switch providers. However, the short twelve-month contract length was perfectly suited for my needs as a renter.
Despite some initial problems with the connection during setup, which we’ll discuss in the Reliability section, my experience with Hyperoptic was largely without fault. Broadband speeds varied only very slightly throughout the day, and streaming, gaming and uploading large files were almost always easy and fast.
See if Hyperoptic is available in your area and compare it to other broadband packages in your postcode.
Hyperoptic UK coverage
Hyperoptic connects over 1.7 million homes and businesses with fibre-to-the-premises broadband.
At the time of writing, Hyperoptic’s full fibre network is live across 64 towns and cities in the UK, which is where you will largely find the provider. It has much lower rural coverage because it mainly relies on connecting to multi-property flat blocks.
Unsure if you want or need full fibre broadband? You can read more about the different types of broadband with our dedicated guide.
Hyperoptic broadband speed
For the Hyperoptic 500Mb Fibre Broadband package, the advertised speed is 500Mbps.
But, as with most providers, this is simply an average. Internet speeds usually vary slightly throughout the day and the week.
Apart from a few initial teething problems with devices not properly connecting to the Wi-Fi, performance has been consistent, and my speeds rarely drop below 400Mbps. In fact, in some cases, I even get speeds above 500Mbps.
This means downloads and streaming are a breeze, with more than enough bandwidth for even 4K streaming.
Of course, one of the most significant benefits of Hyperoptic’s full fibre connection is what they call symmetrical download and upload speeds. This means that, unlike many other so-called full fibre connections, Hyperoptic offers the same upload speed as its download speed. This is especially important when your online activities include things like video calls, uploading large files or online gaming.
And in general, Hyperoptic’s connection was incredibly stable. It was never an issue if multiple people in the household were using the internet, even for the most speed-hungry activities, like 4K streaming and working from home.
Speed options
For a household of two with multiple devices connected to Wi-Fi at all times, the 150Mb package was plenty for us. However, as I work with large video files that need to be uploaded regularly, the 500Mb package was definitely worth upgrading to.
However, 500Mb isn't Hyperoptic's top speed, and you can choose from several packages to suit your data needs.
- Hyperoptic 50Mb Fibre Broadband: 50Mbps
- Hyperoptic 150Mb Fibre Broadband: 150Mbps
- Hyperoptic 500Mb Fibre Broadband: 500Mbps
- Hyperoptic 1Gb Fibre Broadband: 1Gbps (1000Mbps)
Find out what speed you’re currently getting by running a quick broadband speed test, as you could get faster and more reliable internet for a more affordable price.
Hyperoptic broadband deals on Uswitch
View some of our Hyperoptic broadband deals and choose between different speeds and contract lengths.
- £50 voucher
- £50 voucher
How reliable is Hyperoptic broadband?
Since Hyperoptic runs on its own full fibre network, it’s responsible for every aspect of delivering internet services to your home or business. This differs from many other providers, who rely on other networks, such as the Openreach network, for their connections.
In the case of Hyperoptic, this is actually a good thing, as it means it doesn’t have to liaise with another company to fix a fault on its network.
When the line was initially installed in our flat, we experienced some trouble with our connection cutting out, and it took multiple visits from engineers to identify the problem. The line into the property and the line from the cabinet on the street to the property were managed by separate teams. And after turning our router on and off several times, it was clear the problem was elsewhere.
The difficulty came in getting access to the cabinet for our building, which was held by the property manager, who wasn’t on-site to give the engineers access. This is, therefore, potentially a problem for many flats and managed buildings. And it’s something you’ll need to consider when calling out an engineer or arranging installation.
That being said, once the team eventually got access to the cabinet, they quickly found the fault and repaired it on the spot. There were no further problems for the remainder of our contract.
Hyperoptic doesn’t offer any backup service or support for home broadband users. So if your broadband cuts out, you’ll be at the mercy of your mobile phone until it’s fixed.
But after our initial problem at the start of our contract, there was rarely any noticeable drop in speed or performance. No matter what other members of the household were doing online or how much bandwidth they used.
Customer service
Like many millennials, I hate making phone calls. So the option to make customer complaints and queries via webchat was a lifesaver. It meant that I could contact Hyperoptic’s team during the workday without having to wait on hold for ages.
My queries were answered fairly quickly by a human representative, not a chatbot that doesn’t understand what you’re trying to say. When there were initial problems with our connection, an engineer visit was arranged quickly to address the issue.
The only real complaint I had was that when the issue needed to be escalated to a different team and wasn’t communicated properly. This meant multiple engineers visited our flat before the correct team was dispatched to the building’s broadband cabinet, which was frustrating.
Hyperoptic doesn’t have to deal with a separate network provider like Openreach. So we expected there to be fewer delays with those issues when joining the provider.
That said, given Hyperoptic’s really strong and consistent broadband connection, we had minimal issues to report to its customer service team during our contract period.
TV, mobile and phone bundle options
Hyperoptic focuses almost entirely on full fibre broadband, which can be a good thing if you’re looking for a simple internet connection with no complicated features.
It offers ultrafast connections that more than support all streaming services at any picture quality. There are no pay-TV or mobile phone bundles available. And, while the option to add a landline service is available, it’s marketed very much as an add-on rather than a requirement.
In most cases, you can add phone line rental to your broadband package for just a couple extra pounds a month.
If you’re looking to combine your TV and broadband bills into a single monthly payment, take a look at our full range of broadband and TV deals on Uswitch.
Broadband and TV deals
Take a look at the latest TV and broadband packages on Uswitch.
Hyperoptic contract options – monthly, 12-month and 24-month
Hyperoptic is one of the few providers to offer a choice of different contract lengths to its providers, but the monthly price for each of its packages does differ as a result. You can choose between 24-month, 12-month, or one-month rolling contracts when selecting a Hyperoptic deal.
Depending on your living situation, and especially if you’re renting, the choice between a one-year and a two-year commitment could be a significant deciding factor. Hyperoptic's one-month rolling option provides complete flexibility, allowing you to cancel your contract or switch at any time with a 30-day notice period.
Understandably, though, this convenience comes at a cost. The monthly price of its 24-month contracts are the lowest, and its 12-month and one-month contracts are more expensive. There is a roughly £10 per month difference between the three contract lengths for Hyperoptic’s Fast 50Mb package, but up to a whopping £30 per month difference for Hyperfast 1Gb.
Setup and installation
The most important thing to note is that, unless your property has previously had Hyperoptic installed, you will likely need to book an engineer visit to install a new connection to your home.
This can take around two weeks to arrange. So as soon as you know you want to switch to Hyperoptic, it’s worth trying to book the installation date as close to the end date of your current contract as possible.
All in all, the installation took around an hour, as our engineer had to install a new socket approximately 10 metres from our entrance. This wasn’t a concern for us, as we live in a flat. But if you’re getting Hyperoptic installed in a house and want to put your Wi-Fi router in a particular place, you might need to pay an additional charge to have the socket installed further into your home.
The second time I had Hyperoptic installed, the engineer had to drill through the wall to connect my flat to the cables in the hall. This was extremely loud (and my neighbours did poke their heads out to ask how long it would take). However, he was incredibly organised and professional and had done the work in just a few minutes. Well worth it to have a full fibre connection in my new home.
It's now easier than ever to switch broadband thanks to One Touch Switch, a new process that means you no longer have to cancel your old contract if you want to switch to a new network. Your new provider will do all the work for you.
Hyperoptic router review
Hyperoptic offers two types of Wi-Fi routers, depending on whether you're a home or business broadband customer.
Home broadband customers like myself receive the Zyxel EX3301 Hyperhub router when they sign up to a Hyperoptic full fibre package, while business broadband customers will receive the Zyxel EX5601 Hyperhub router.
The new Zyxel Hyperoptic Hyperhub router features Wi-Fi 6 technology, capable of achieving 1Gbps wired speeds. WiFi speeds are often limited compared to wired speeds, but as shown, I regularly achieve over 500Mbps on WiFi.
Since my installation required an engineer visit, he also delivered and set up the WiFi router
For larger properties, the router is mesh-capable, which means you can connect a Minihub extender to give you greater WiFi coverage.
The router allows you to have both a 5GHz network and a 2.4GHz network, and you can set up guest WiFi if you don't want to constantly share your password with visitors.
Most of my devices use the 5GHz network, as it's significantly faster. However, many smart devices use the 2.4GHz network, as its signal reaches farther and is the standard.
Hyperoptic Wi-Fi guarantee
Hyperoptic doesn’t currently offer a specific Wi-Fi guarantee. However, there is a guarantee in its contract terms and conditions. This states that, “Once your Hyperoptic broadband service has been activated, you should receive at least the Minimum Download Speed for your chosen package, as long as your Hyperhub router (or Hyperoptic WAP) remains powered and on.”
It goes on to say that if connectivity issues can’t be sorted out over the phone, Hyperoptic will aim to fix any speed issues within the Fix Period, which is the standard 30 days.
In my experience, any speed or connection issues were sorted out far quicker, with an engineer sent out as soon as possible, on the rare occasion that broadband speeds were inconsistent.
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Read our expert reviews of all of the UK's biggest broadband providers.
Value for money
Hyperoptic competes in the high-end broadband market, with only a select few broadband providers able to currently match its speeds. Its main competitors in the market are Virgin Media, BT and Sky, all of which offer ultrafast full fibre packages in some locations.
Hyperoptic’s 150Mb package cost us £22 a month during the initial contract period, after which it increased to £35 a month – a frustratingly common practice among broadband providers.
By comparison, Virgin Media’s 100Mb package usually costs a few pounds per month more, while BT and Sky are significantly more expensive at roughly £10 a month higher.
Hyperoptic Price Match Guarantee offer
Hyperoptic also cleverly offers a Price Match Guarantee for all of its deals. It states that, if a customer finds a residential broadband package with the same services at a lower price, Hyperoptic will match it. Of course, this does come with the condition that the other provider needs to have the capacity to install and supply a new connection to your home.
The limited availability of full fibre connections does make direct comparisons to other providers difficult. That’s because, in many cases, you’ll only have a couple of options at most out of whichever providers are supplying full fibre in your postcode.
That being said, Hyperoptic is still one of the cheapest of the full fibre providers. And it offers ultrafast upload speeds, which most other comparable providers do not.
Hyperoptic mid contract price rises
During my time with Hyperoptic, my monthly prices only increased after the end of my initial term contract. This was clearly communicated to me in advance, highlighting that I had the option to re-contract or stay paying a higher rate month-by-month.
However, on 3 June 2025, Hyperoptic added an annual price increase to its 12 and 24-month packages for all new customers joining from this date. This is regardless of whether you'll be in-contract or not.
Mid-contract price increases are unfortunately the norm in the industry. Major UK providers like BT, Sky, Plusnet and Vodafone now have terms in their contracts that allow for annual increases each year.
Not only did Hyperoptic not take part in this practice until recently, but it was actively campaigning against it, calling on industry regulator Ofcom to put a halt to these rising prices. This change of heart doesn't affect customers with existing contracts, but it's an unfortunate sign of fewer providers guaranteeing a fixed in-contract price.
Read our mid-contract price rises guide to find out which providers increase their prices each year (and by how much).
Hyperoptic social tariffs
If you receive Universal Credit or another type of financial support, you could be eligible for one of Hyperoptic’s social broadband tariffs.
The provider is already well-known for offering its ultrafast speeds at very good prices. But for those who really struggle to pay their bills, it has some discounted offers, too.
Hyperoptic offers two broadband social tariffs:
| Broadband package | Avg download speed | Monthly price | Setup fee | Contract length |
|---|---|---|---|---|
| Fair Fibre 50 | 50Mbps | £15 | £0 | Monthly rolling |
| Fair Fibre 150 | 150Mbps | £20 | £0 | Monthly rolling |
Prices correct as of December 2025
Of the two low-income broadband deals available, Fair Fibre 50 is the only one with a discounted monthly price. Both offer free installation, but that’s the only difference between Hyperoptic’s normal 150Mb deal and its 150Mb social tariff.
However, both deals are also monthly-rolling contracts, which gives customers more convenience over how long they want to stay with the provider. Hyperoptic’s normal monthly-rolling deals are far more expensive than its Fair Fibre packages.
So while there isn’t a hugely noticeable difference in the monthly price of Hyperoptic’s social tariffs, the rolling monthly contract and free installation could be a useful option for many.
Our verdict: should you choose Hyperoptic?
If Hyperoptic is available in your home, it is absolutely a provider you should consider. Prices are both reasonable and fixed throughout your contract. And the reliability of its internet connection is some of the best you’ll find from a broadband provider.
And, while the provider doesn’t offer many other services or bundled packages, the ultrafast speeds provided by its full fibre network enable unlimited streaming on multiple devices simultaneously.
Hyperoptic broadband is great for people who:
- Live with multiple people who use the internet constantly
- Want extremely fast broadband speeds at very reasonable monthly prices
- Enjoy streaming the latest TV shows and movies, but don’t see the need for pay-TV
- Care most about a consistent, reliable connection
Even a large household would comfortably be able to run on Hyperoptic’s 150Mb package. But if you have a home office as well as a household of high-bandwidth users, the 500Mb and 1Gb are only an extra £5 or £10 a month for unparalleled broadband speeds.
Compare Hyperoptic broadband deals
Take a look at our wide range of Hyperoptic broadband packages.